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Policy, procedures and systems are often used together.
POLICY
Frameworks for decisions - should not be restrictive, should be progressive, practical and forward looking. Cultural compatibility is an important variable.
The origin of the term policy (from the Greek word “policie” meaning citizenship) could lead to the interpretation that policy should be a reflection of the greater good, or the larger population. Policies:
* Tell the organization WHAT is to be done;
* Are generally set by Top Management;
* Generally provide both vision and inspiration to the organization; and
* Permeate all aspects of an organization
“Good Policies”:
* Are philosophically based and reflect values. They state what is
believed, valued and desired;
* Tell why certain things are wanted;
* Constitute a clear basis for the development and implementation
ofregulations and procedures; and
* Provide positive direction by the Top Management to the staff, but do
not prescribe the methods for arriving at the result
PROCEDURES
How the policy rolls down, step by step. It has to be congruent with the organisations objectives, policies and boundry level restrictions (legal, environmental regulations).
A procedure provides the descriptive narrative on the policy to which it applies. It is the “how to” of the policy. Procedures:
* Tell the organization HOW a policy is to be carried out;
* Are generally defined and carried out by the administrators;
* Are tools used to assemble, create, and operate the organization; and
* Can be and are often specific to certain aspects of an organization.
SYSTEM
An established or organized procedure; a method.
Real life, manefestation of information flow that makes the policy live up to expectations. Sytems also take care of interlinkages.
Practices: Actually what happens. Procedures and Systems are necessary to ensure that what is practiced is what is intended (Policy).
Practices: Actually what happens. Procedures and Systems are necessary to ensure that what is practiced is what is intended (Policy).
The extent to which policies and procedures are written down depends majorly on the size of the organization. From the HR standpoint a small organization can do with policies, grievance procedures, code of conducts etc. documented in the form of employee hand books.
As the organizations expand the complexities related to administrating the staff requires inherent discipline. Thus, manuals encompassing the situations that the employee may possibly encounter.
In businesses with operations being carried out in plants, the operational procedures and safety and security manuals are required.
In organizations with diverse workforce, the HR procedures may be localized and hence needs to be properly documented and be made accessible to employees. Technology plays a major role in communicating the changes that take place in the procedures through internal communication.
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